Privacy Policy
We at Sketch5 are committed to protecting your privacy. This Privacy Policy applies to all our Websites (under the main domain and sub-domains of sketch5.co.uk).
This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the Websites.
We periodically update this Privacy Policy. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by sending you an email notification.
While we will notify you of any material changes to this Privacy Policy, we encourage you to review this Privacy Policy periodically.
INFORMATION WE COLLECT ABOUT YOU
– Personal and contact information including your name, age, telephone number, postal address, email address, username, social media username(s). We may collect some of that contact information when you interact with us including via our Customer Care Team.
– Details (and copies) of your communications and interactions with us via our Customer Care Team or otherwise, including by email, telephone (voice recordings), post and online via web chat, the feedback button or on Sketch5 social media channels.
– Copies of documents you provide to prove your identity (including driving licence and passport) when there is a legal reason to request this from you.
– Transaction details including payments from you for our services.
– Your financial information including your payment card information (which is sent to PayPal or Stripe) when you make a purchase.
– Information about how you use our website, and which websites you came to us from.
– Technical information about your device or browser when you use our app or website, including geolocation data to determine what country you are accessing our website or app from, your internet protocol (IP) address, device ID, browser type and version and time zone setting, which may in some circumstances be personal data.
– We may also receive personal data directly from you or from various third parties and public sources, including from social media channels (if you interact with us through those channels), or other third parties.
HOW AND WHY WE USE YOUR PERSONAL DATA
Below, we set out all of the ways we use your personal data, and why. We have also identified what our legitimate interests are where appropriate.
It is sometimes necessary for us to process your personal data in order to enter into a contract with you, or to satisfy a contractual requirement (referred to as ‘performance of a contract with you’ below), or to comply with a statutory requirement. In those circumstances, if you do not provide the personal data we require, we will be unable to provide our services to you.
Registration
– We use your personal and contact information to register you as a new client.
– We collect financial information if you register payment card information when purchasing services.
– We use the personal and contact information provided by you and the transaction details about your purchases, to provide other services to you.
Managing your account
– We use your personal and contact information, financial information, and transaction details about your purchases, to manage your account.
Communicating with you
We use the personal and contact information provided by you, copies of your communications with us and, in some circumstances, transaction details, to manage our relationship with you. For example:
– to notify you about changes to our Account Terms or Privacy Policy;
– to communicate with you in response to any query, request or complaint you may have including by email, telephone and in web chat whether relating to any service that you have purchased from us or otherwise.
Staff training
We may use copies of your communications with us (including voice recordings) in order to train our staff.
Market research
– We may use the personal and contact information you have provided to ask you to take part in market research or a survey.
– We also use the results of any surveys or market research that you undertake to improve our website, or our service.
Prize draws and competitions
We may use your personal and contact information, transaction details, and financial information as part of a prize draw or competition.
Technical issues
If you contact us about an issue, we may use technical information, and personal and contact information to administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
Experience
We use information about your use of our website, together with technical information about your device and (in some circumstances) your personal and contact information, and other relevant information that we receive from you or third parties (including aggregated information that we combine with your personal data), to deliver relevant website content, prize draws, competitions and other marketing to you, and to manage the delivery of that content.
For example, we may automatically display relevant advertisements to you based on your use of our website.
Advertising effectiveness
We use information about your use of our website and, in some circumstances, personal and contact information about you, to measure or understand the effectiveness of the advertising we serve to you.
Analytics
We use information about your use of our website and technical information, including about your device or where you are accessing our app or website from, to optimise our service and to improve our app, website, services, direct marketing, behaviour profiling and experiences.
Winners
If you win on a Sketch5 Media competition/draw, we may use your personal and contact information to contact you to arrange support.
Publicity
We may use your personal and limited contact information in any publicity materials provided that you have given your consent.
Regulatory compliance
We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the website, or technical information, to enable us to comply with our legal and regulatory obligations.
Fraud prevention
We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the website, or technical information, in order to undertake analysis for the purposes of identifying and dealing with any fraud or fraudulent activity.
Queries
We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the website, or technical information for the purpose of dealing with any request, complaint or query from you.
We use your personal data to create aggregated data sets. You are not identifiable from that aggregated data and it is not considered personal data.
However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
HOW WE USE YOUR PERSONAL DATA FOR MARKETING
We send you marketing communications through a number of different channels. You may receive newsletters, email notifications and other marketing communications that either you request from us or which you consent to by opting in when completing a registration form on our service., and/or have not asked us to stop sending marketing by email to you.
How to opt out of marketing.
You may opt out from receiving such marketing communications and notifications from us at any time. There are several ways you can do this. To stop receiving marketing by email, either:
Click ‘unsubscribe’ or update preferences in any email communication we send;
Contact us in writing; or
Email us at eran@sketch5.co.uk
HOW WE SHARE YOUR DATA WITH THIRD PARTIES
We sometimes share the data we collect from you with the following trusted third parties:
How to opt out of marketing.
You may opt out from receiving such marketing communications and notifications from us at any time. There are several ways you can do this. To stop receiving marketing by email, either:
Banks and payment providers – to set up and/or to obtain payment of any amounts due to us.
Our IT system providers – in order to provide software to set up your account, to communicate with you via webchat and other communications providers and to provide our systems to us, including for the purposes of hosting, support and software licensing.
Social media platforms – for the purpose of fulfilling the service and targeted advertising.
Online survey companies and market research agencies – to undertake surveys (including for example, our website satisfaction survey) and other market research and to analyse the results.
Digital analytics companies – for the purposes of website analytics and reporting in respect of our analytics and marketing.
Professional advisers including lawyers, bankers, auditors and insurers – for the purposes of providing consultancy, banking, legal, insurance and accounting services.
Police or other such regulatory authority – as part of an investigation or otherwise for legal or regulatory purposes.
Auditors – to audit our systems and transactions for the purposes of ensuring efficiency, or regulatory or contractual compliance.
We will disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request. We do this in order to protect our rights, property or safety or of our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
HOW WE PROTECT YOUR DATA
We have put various measures in place to protect your personal data:
As described in this Privacy Policy, we may in some instances disclose your personal data to third parties. Where we do, we require that third party to have appropriate technical and organisational measures in place to protect your personal data; however in some instances we may be compelled by law to disclose your personal data to a third party, and have limited control over how it is protected by that party.
Your personal data may be processed outside the European Economic Area (EEA) – including by staff operating outside the EEA who work for us or for one of our third parties mentioned. Where your personal data is transferred outside of the EEA, we require that appropriate safeguards are in place.
HOW LONG WE KEEP YOUR PERSONAL DATA
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
At the end of that retention period, your data will either be deleted or anonymised (so that it can no longer be associated with you) for research or statistical purposes.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, you may be entitled to ask us to delete your data: see ‘Your rights’ below for further information.
YOUR RIGHTS
You have the right:
to ask us not to use your personal data for marketing
to ask us not to process your personal data where it is processed on the basis of legitimate interests, if there are no compelling reasons for that processing;
to request from us access to personal information held about you (see below);
to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
to ask that we stop any consent-based processing of your personal data after you withdraw that consent;
to ask, in certain circumstances, to delete the personal data we hold about you;
to ask, in certain circumstances, for the processing of that information to be restricted; and
to ask, in certain circumstances, for data portability.
CONTACT US
If you have any questions about our Privacy Policy, including any requests to exercise your rights, please contact eran@sketch5.co.uk
COOKIES
We use cookies and similar technologies to recognise you, your browser and your device. We also allow carefully selected third parties to use cookies, pixels and ad tags while you are browsing our websites. These collect information about your browsing habits and usage and allow us to show you ads while you are browsing our website and other sites on the internet. All of our advertising cookies used are described in the cookie list below.
There are four main types of cookies and technology. Here’s how and why we use them:
Strictly necessary cookies
These are cookies that are required for the operation of our website and app. Without these cookies, you will not be able to use some functionality on our website and app, such as signing into your account.
Performance cookies
These cookies collect information about how you use our website or app and help us improve the way our website and app work by making it easier for you to navigate to and complete various tasks.
Advertising cookies and pixels
Our carefully selected media partners place third party cookies, pixels and ad tags onto our website and app on our behalf. These cookies record your visit to our websites, the pages you have visited and the links you have followed.
We use this information to make our website, and the content displayed on them, more relevant to you. They are also used to limit the number of times you see certain content, as well to measure the effectiveness of our digital campaigns.
We may share this analytics information with third parties for these purposes. You can delete these cookies and still continue to use the website and app.
More information about these types of cookies and opt out information can be found in Manage your cookies.
Managing your cookies
If you’d prefer to restrict, block or delete cookies from our website, you can do so in your browser settings. If you choose to disable cookies, then please note that this may limit the way you use our Website. For example, you may have to re-enter information that would have ordinarily been stored as a cookie.
Changes to this Privacy Policy
Any changes that we may make to our Privacy Policy in the future will be posted on our website. Where appropriate, we will notify you of the changes periodically.
Last Updated on 20 June 2022
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